Warranty and Policies
Simple Watch Co. offers a 2-year warranty from date of purchase. During this warranty period, we will repair or replace your watch free of charge, at our own discretion, if there proves to be a mechanical, manufacturing or workmanship defect/fault within this period. This warranty does not cover general wear & tear. A lifetime warranty is provided on our batteries, simply contact us and we’ll send you a new battery.
For the warranty to be effective, you must register your purchase within 30 days of purchase on our Warranties page found in the footer
Returns
Simple Watch Co. also offers free Exchanges and Returns for all orders purchased within 30 days of your invoice date for all Australian orders.
Please note that International orders will sometimes require customs and other taxes for returns, so some additional charges for returning or exchanging a product may be incurred.
For all sales inquiries contact
info@simplewatch.co
For all other inquiries contact
explore@simplewatch.co
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How to set up Date and Time
The time and date can be changed by pulling the crown out; one click for date (turning towards yourself) and 2 clicks for time (turning clock wise). Ensure you remove the plastic from crown.
All Simple Watches use Swiss and Japanese movements in our Quartz watches. You will need to adjust the date each calendar month, ensure this is set in the AM hours.
How to set up the Explore
Battery Lifetime Replacement
Your battery should last approximately two years. We offer a lifetime battery replacement, please notify us and send warranty and receipt and we will ship out a replacement battery free of charge.
Take your watch with battery to any reputable water repair store to have it replaced.
Strap Care Instructions
Our leather straps are made from Italian Vegetable Tanned Leather. With all genuine leather products, these will have unique characteristics and natural marks.
Our Nato straps are 100% Hand Woven Nylon and waterproof.
All straps will naturally darken and wear over time if exposed to factors including Perspiration, Oils and Water.
Water Resistance
Our watches offer 2 levels of water resistance, 3ATM or 20ATM. Water resistant ratings indicate how well a watch is sealed against the access of water. The Explore watch is rated at 20ATM, which is equivalent to 200 metres depth water resistance. All other watches are rated 3ATM, which is equivalent to 30 metres, this rating is suitable for everyday use, it will withstand rain, splashes & an accidental dip but is not suitable for swimming.
Shipping and Handling
All orders are dispatched within 24 hours (Monday to Friday, during business hours) upon placing your order and you will be sent an email with a tracking number.
We ship to Australia & New Zealand from our Melbourne warehouse. For all other countries we ship from our Los Angeles warehouse.
Warranty
All Simple Watch Co watches come with a 2 year warranty from date of purchase. During this warranty period, we will repair or replace your watch free of charge at our own discretion if there proves a mechanical or manufacturing defect is with this period.
This warranty does not cover general wear and tear.
Please ensure proof of purchase is provided when requesting a warranty claim.